Knowing what type of 911 service you have could save or waste time in a dire emergency. Below is the types of services of how your 911 call will be handled.
Basic 911 Service – When you dial 911, your call goes to a call centre and only after you provide a name and location, will you be connected to an emergency response centre in that area, so help can be dispatched. (wasting valuable time)
Enhanced 911 Service – Calls are connected to an emergency response centre and systematically provides phone and location details.
Conventional Wireline phones – calls are made from fixed addresses and you would receive enhanced service unless basic service is only provided in your area.
Cellular phones are great to have for safety, we carry them around where ever we go, however they aren’t attached to a fixed address making it more difficult to find an exact location.
Basic Wireless – 911 service is available in areas that receive Basic 911 service. When a 911 call is made, the carrier connects the call to a 911 call centre, that serves the area of the cellphone tower that the handset is connected to. (wasting valuable time)
Enhanced Wireless 911 Service – 911 service is provided in areas that receive Enhanced 911 service so a location will be identified. (carriers are required to have enhanced) so that location can easily be had if the person does not know where they are or if they can’t speak.
The VoIP services you have will determine what 911 service available for emergency calls using VoIP.
Fixed VoIP service – calls can only be made from a fixed address and has Enhanced 911 service compared to that provided by conventional wireline service.
Nomadic VoIP service – callers access Basic 911 telephone services using a high-speed Internet connection from any location but there is no fixed address to provide to 911 operators. (wasting valuable time)
If you have an emergency and have to make a 911 call, listen to what the operator says,(Basic -911 Call Centre Enhanced- Police, Fire and Ambulance) that will determine if you have enhanced or basic 911 services.
Do you have a landline, Cellular or VoIP? Are you saving money by using your cellular or VoIP phone instead. Would you rather save money ($15-$20 Basic landline) or be safe in an emergency. Keep your landline to be safe at home.
If we have Basic 911 service and are paying our provider a fee to use 911 then shouldn’t we have access right to an emergency response centre and not redirected by a call centre rep who is not trained for determining a REAL problem.
For more info check out the CRTC site